Tryten is committed to protecting your privacy. The policy that follows will describe the general practices of Tryten regarding the collection of personal information as well as corporate account information for defined purposes. As described, personal and corporate account information includes your name, account number, company name, address(es), telephone numbers, email address(es) and other information that personally identifies you, your business industry, employees or history of purchases. Occasionally Tryten and its affiliates may refer to itself as we, us, or the company throughout this policy.

Tryten reserves the right to edit, modify, or change this privacy policy at any time. The effective date will be the most current privacy policy. Should you have questions in reference to this privacy policy, you can contact Tryten at any time with your privacy questions or concerns. It is advised that you review this policy occasionally to examine any changes that have been made.

Shared information limitations

The following section describes what is collected when you utilize various services on the Tryten website:

Purchases from our website: We collect your name, address, payment information as well as information that has already been provided by you the customer in order to process your order. This does not limit your ability to provide credit card and purchase order numbers via the telephone. Cookies are also a method of collecting information, such as log in data and purchases. Your browser must be set to accept cookies if you wish to add items to the Tryten shopping cart.

Creation of an online account: We obtain your user name, email address, password, secret question and the answer to your secret question. The purpose of this procedure is to more effectively protect your online account. Your secret question and answer will be used solely for the purpose of identifying the person authorized to access a particular account if the password has been forgotten. Please ensure account protection by ensuring that your user name and password are kept confidential.

Subscription to email updates: Though this service is optional, you must create an online account if you wish to receive email updates on a regular basis. This is done to ensure that the proper account is matched with the proper subscriber. This does not preclude other types of emails from being sent to you, as you may have agreed to receive other emails in another format from our company.

Website Communication: In order to answer questions or offer additional information we collect your email address.

Emailing product information from Tryten.com: Along with the collection of your email address we will also collect the email address of the intended recipient of the email.

Contests, surveys, registering for other activities: Tryten may collect your name, address, telephone number, email and other information that allows you to participate in the registration or entry for participation.

Information about your activities on the site: Tryten may collect information about the pages that you have viewed and website features that you have interacted with.

List of cookies we collect

How personal information is used:

Will my personal and account information be provided to any other party?
Tryten will restrict access to your personal and account information to those who require this information to proceed with processing and fulfilling your product or service, to provide follow-up or technical assistance or to ensure awareness of Tryten's product and service portfolio as set forth in the privacy policy. Authorized personnel are allowed access to your password for account maintenance purposes. Other information contained within your account may be disclosed to third parties in limited circumstances. Examples of these limited circumstances may be sharing your personal or account information with our strategic suppliers, service providers, and other entities or personnel involved in the transaction(s) in which you initiated. We also may be obligated or may disclose any of your information in response to subpoenas, court orders or other legal processes as required by law, or to exercise or establish our legal rights or in defense against legal claims. Should the company be acquired, sole or merged with other entities, your information may also be disclosed to relevant parties.

Is my personal or account information used for other purposes?
As a necessity per transaction, we will utilize your information to provide products and services you have requested. We will also utilize your information to respond to your requested communication, contact you, and as otherwise described in this privacy policy.

On occasion we may purchase or create lists that contain information including company size, employee count, and annual revenue of companies. Combined with your account and personal information we may customize offerings to you and/or use the information internally.

Additionally we may send you promotional, product or other non-specific information. If you do not wish to receive promotional, product or other non-specified information then you may opt out of future communications by following the instructions in the particular email you are receiving or by contacting your Tryten account executive at any time. Should you decide to become a valued customer of Tryten, we may send you updates regarding our company, news and services.

Tryten may use information about previous visits to our site to serve custom advertisements, also known as "remarketing".  These advertisements may appear on the Tryten website or on other websites that we compensate for advertising placements. Though these advertisements are customized specifically for you, we do not share any specific personal information with any 3rd party in regards to custom advertising.

Furthermore, in order to measure Tryten's customer service and to better understand how we can improve as a valued partner of yours, we or one of our service providers, strategic partners or a third party survey companies may contact you via telephone or email and solicit participation in research.

How is my personal and account information protected?
Tryten.com utilizes 128-bit encryption technology, in addition to Secure Socket Layers (SSL) in all sensitive areas where personal and account information is transferred, viewed or extracted. Tryten.com is a certified VeriSign company, which verifies that our website is authentic and secure via SSL security. In order to view our security click on the yellow lock or solid key at the bottom of your browser window. This will display our account information. Your information and history of transactions is further secured with hardware and behind firewalls on varying servers. All transactions are processed through encrypted channels, although by choice you may send information through an unencrypted process.

How do I provide feedback or contact Tryten?
You may contact or provide feedback by clicking on the Contact Page. The information you provide may be used by our company for the various purposes outlined herein. At any time you may contact Tryten with any privacy concerns you may have.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
__atuvc Set by Addthis for social sharing
__CT_Data Set by ClickTale for analytics
__hstc Set by Hubspot for analytics
__initial Set by Tryten to record Google data from your first visit to our site
__unam Set as part of the ShareThis service
__utma Set by Google for analytics
__utmb Set by Google for analytics
__utmc Set by Google for analytics
__utmz Set by Google for analytics
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
hsfirstvisit Set by Hubspot for analytics
hubspotutk Set by Hubspot for analytics
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
phpbb3_npqql_k Set by PHPBB3 to track your forum login and activity
phpbb3_npqql_sid Set by PHPBB3 to track your forum login and activity
phpbb3_npqql_track Set by PHPBB3 to track your forum login and activity
phpbb3_npqql_u Set by PHPBB3 to track your forum login and activity
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
RFQreferrer Set by Tryten to record information for a Request for Quote
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.